Mt. Capra prides itself on getting orders out as quickly as possible. Generally orders placed before 1 pm PST on a weekday (M-F), ship the same day. Occasionally an increase in orders during a sale or busy day will delay an order from shipping out by a day or two. Our shipping facility is closed on Saturday and Sunday, so no orders ship out then.
Route Shipping Insurance and Order Replacement
Route Shipping Insurance is automatically applied at checkout to all orders, both domestic and international (currently Canada is the only foreign country we are shipping to). It is a 1% charge on the entire total and is relatively low (less than a dollar to a few dollars for large orders) for peace of mind. You can choose to take it off by clicking the button off for Shipping Protection under the Order Total on the checkout page. Please Note: If you do not choose shipping protection, Mt. Capra is not liable for lost, damaged, or stolen items on your order, therefore it is highly recommended to leave it on.
Purchase of Route Insurance will provide your order information to Route (name, email, address, order number), so that they can follow up with you on your order via email, and so that they have your order information in the event that you need to make a claim for a lost or stolen package.
Mt. Capra has found it necessary to provide this option for web store customers due to the increasing unreliability of the major package carriers over the past few years. As online purchases have skyrocketed in volume, shipping by the major carriers, including the US Postal Service, has become less reliable. More packages are now going missing, or are stolen from mailboxes and doorsteps. We would prefer not to have to add Route Insurance to orders, but without it there is simply no guarantee that our customers will receive their orders, and Mt. Capra has little ability to guarantee the shipments on our own. Nearly all customers have decided that the 1% additional route protection fee is worth it to guarantee delivery or refund, should a refund be necessary.
Flat Rate Shipping and Free Shipping
All contiguous US orders $69+ have the ability to get free shipping. (There is not a free shipping option for AK, HI, and Canada orders. Shipping will be charged at checkout based on size of order and final destination.) Please note though, that the free shipping option will have to be selected by the customer, as it does not automatically default to free shipping on the checkout page. Free Shipping means that Mt. Capra gets to decide how your order ships based off of final destination and weight. We either ship USPS or UPS. Smaller orders go USPS. Larger orders generally go UPS.
Orders under $69 in the contiguous US will be charged a flat rate shipping of $9.95 by default. Flat Rate Shipping means that Mt. Capra gets to decide how your order ships based off of final destination and weight. We either ship USPS or UPS. Smaller orders go USPS. Larger orders generally go UPS.
Please note there is no difference between how the order will ship when it comes to flat rate shipping and free shipping. Mt. Capra will still decide on how to ship the order based off of weight and final destination. The flat rate shipping option does not disappear when the free shipping option is unlocked due to an order of $69+. If you want free shipping, you need to select it on the checkout page. Paying for flat rate shipping when free shipping is available does not mean that your order will ship any faster.
If you need your order shipped a special way, you will need to select and pay for the appropriate shipping at checkout.
We understand that customers at times will need faster shipping options. We do offer UPS 3 Day Select, UPS 2nd Day Air, and UPS Next Day Air for our US customers. These shipping options can get quite expensive depending on the quantity of products ordered. Please note that very few locations allow for Saturday delivery, and we don’t offer Saturday delivery, so if you place your order on Friday, do not expect to receive it Saturday if you pay Next Day Air, but Monday.
Alaska and Hawaii
Since Hawaii is an island and Alaska is separated from the rest of the US, shipping is much more expensive to these two US states. Unfortunately we are not able to offer flat rate shipping to AK and HI. Generally orders shipping to these states are shipped USPS for fastest and easiest delivery. Shipping rates are shown at checkout.
USPS Priority Mail used to arrive anywhere in the US between 2-3 business days, and may still for some, however, due to an overload on the USPS system due to increased online orders lately (as of Sept. 17, 2020), priority mail can take up to a week. UPS orders typically take a week to go across the country, and shorter depending on what state you live in. Often times the rate for UPS is more expensive than USPS Priority mail, but please note, that doesn’t necessarily mean it is faster.
Unfortunately Mt. Capra has had to stop international shipping to all countries, but Canada for the time being. We were having a large amount of international orders being sent out that were never making it past customs and being sent back to us without ever reaching the customer. We do not want our customers to go without or have to wait for long shipping times for product that may never arrive to them, so we had to stop international shipping for the time being.
We are still shipping to Canada. We ship via USPS Priority Mail. The shipping time for that is supposed to be around 6-10 business days, but lately (as of Sept. 17, 2020), some shipments have been taking much longer. Lately we have had people wait 15 days, to 2 months for one customer while their package was held up in customs. Once your package leaves our warehouse, we have no control over how long it will take for you to receive your order (this is true for international orders and domestic orders). If you are depending on product and do not want to run out, we suggest placing your order much earlier than you anticipate needing it. Placing an order 15 days or more ahead from when you need it would be a good idea. Please note that you may be charged duties at customs and Mt. Capra has no control over that.