Returns / Refunds

Mt. Capra Return / Refund Policy

Mt. Capra offers a 30-day money-back guarantee for direct retail sales (i.e., sales made directly with Mt. Capra or on www.mtcapra.com) on all Mt. Capra products. We want you to be completely satisfied with your purchase. Therefore, products purchased directly from Mt. Capra can be returned unopened, or opened / partially used. We reserve the right to ‘pro-rate’ your refund based upon the amount of product used / returned to us. If more than 30 days have elapsed since your purchase, your return / refund request, if granted, is at the sole discretion of management of Mt. Capra dba HEALTHWEST MINERALS, Inc. To request a return / refund of products purchased at other online or retail stores, contact the respective retailer from whom you made the purchase. For example, if you purchased your Mt. Capra product from Amazon.com, contact Amazon for return / refund information.

Wholesale Partners:

Healthwest Minerals dba Mt. Capra does not warrant that the quality of any products, services, information, or other material purchased or obtained by wholesale customers / partners will meet their expectations or the expectations of their customers, or that any errors in sales or service will be corrected. With respect to wholesale purchase of products from Mt. Capra, wholesale partners agree that they become the owner of the products or services once said products or services are delivered to them. Wholesale partners further agree that Healthwest Minerals dba Mt. Capra has no obligation to compensate for, replace or refund any purchased products or services that they and / or their customers deem unsatisfactory for any reason whatsoever.

Route Shipping Insurance:

Route Shipping Insurance is included for every retail customer order placed at www.mtcapra.com. So that in the event your order is lost or stolen prior to reaching you, the purchase price (less shipping costs and the cost of the insurance) may be refunded. This service is typically a fee of 1% to 2.5% of the total order price (depending upon the order total). This is automatically applied to your order at checkout. You have the option at checkout to refuse this insurance service. If you opt out of this insurance and the order is lost or stolen in transit, no refund or replacement product will be provided. To be eligible for a return / refund from Mt. Capra, route protection insurance must have been selected and paid for at the time of purchase. Additionally, your item must be in the original packaging and must have been purchased at our online web store, www.mtcapra.com, or directly from Mt. Capra by phone order, e-mail order, or FAXed order.

Exceptions:

1. Shipping charges are not refundable.
2. Orders placed using gift certificates, CapraPoints, and / or gift (debit) cards are not returnable / refundable.
3. Gifts purchased by another party and given to you are not refundable.
4. Product that has expired while in the possession of the purchaser is not returnable / refundable.
5. Orders that are not covered by route protection insurance are not eligible for refund or replacement.

Exchanges (if applicable):

We replace items at no charge if they are defective or damaged. If you need to exchange an item, send an email to ‘orders@mtcapra.com’, describing the circumstances, and provide photos of the damaged item. We may require you to return the original item to us (at no expense to you). If so, we will issue a call tag allowing you to return the original item.

Returns (if applicable):

To process your return, you will need to provide us with a receipt, packing slip, or electronic proof of purchase (email). ​ ​To return your order, mail the order with proof of purchase to: ​ Mt. Capra / RETURNS 103 McBride Ct. Chehalis, WA, 98532, United States

Refunds (if applicable):

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will then be processed. Then a credit will automatically be applied to your credit card or original method of payment. If you haven’t received a refund within 10 days of our notice to you of refund, contact your credit card company or card issuer. It may take some additional time before your refund is officially posted to your account. If you’ve done this and you still have not received your refund, please contact us at orders@mtcapra.com.

Sale Items (if applicable):

Only regularly-priced items may be refunded. Any refunds granted for items on sale at the time of purchase would be at the sole discretion of management of Mt. Capra dba HEALTHWEST MINERALS, Inc.