Shipping Policy

Holiday Shipping

UPS has a different holiday schedule this year and is taking more days off, so shipping in general, but expedited shipping particularly, will be delayed. For example, if UPS 3 day select is purchased on Dec. 24, it wouldn't arrive until January 2. UPS Next day air and 2nd day air will also be delayed and will take longer than 2 days to arrive, depending on when it is purchased.

Mt. Capra will be closed on Christmas day and will not be shipping out any UPS orders on Christmas Eve, as UPS is not picking up. We will be back in the office and shipping on Thursday, Dec. 26. You can contact us at orders@mtcapra.com or 877-682-2772 when we are in the office for any questions.

General Shipping Information

Mt. Capra prides itself on getting orders out as quickly as possible. Generally orders placed before 12 pm PST on a weekday (M-F), ship the same day. Occasionally an increase in orders during a sale or busy day will delay an order from shipping out by a day or two. Our shipping facility is closed on Saturday and Sunday, so no orders ship out then. Please note that we are no longer shipping internationally. We encourage our international customers to purchase their Mt. Capra products through iHerb: https://www.iherb.com/c/mt-capra We are only shipping within the US.

Our standard free shipping or flat rate shipping of $9.95 for orders under $69, can take anywhere from 3-14 days in transport. Those needing faster, more reliable shipping can choose to select one of the expedited UPS shipping options at checkout, like UPS 3 Day Select, 2nd Day Air, and Next Day Air.

NOTE: Next Day Air shipping paid for on a Friday before 12pm PST means the order will arrive on Monday, not Saturday. (Some locations have a Saturday delivery, but most do not and so won't be delivered then). If the order is placed on Friday after 12pm PST, it won't arrive until Tuesday. Next day air purchased after 12 pm on Thursday, likely will not arrive until Monday, as we won't be able to ship it until Friday.

2nd Day Air shipping purchased after 12 pm PST on a Wednesday, will likely not arrive on Friday, but Monday. Please contact us if you have any questions on shipping.

Please note: Once an order leaves our warehouse, we have no control over the speed at which it gets to you. We have no way of changing the shipping method after it has left our building. As a small business, we have no influence over the major national carriers, USPS and UPS.

Route Shipping Insurance and Order Replacement

Route Shipping Insurance is automatically applied at checkout to all orders. It is a small charge on the entire order total for peace of mind. You can choose to take it off by clicking the button off for Shipping Protection under the Order Total on the checkout page. Please Note: If you do not choose shipping protection, Mt. Capra is not liable for lost, damaged, or stolen items on your order, therefore it is highly recommended to leave it on.

Purchase of Route Insurance will provide your order information to Route (name, email, address, order number), so that they can follow up with you on your order via email, and so that they have your order information in the event that you need to make a claim for a lost or stolen package.

Mt. Capra has found it necessary to provide this option for web store customers due to the increasing unreliability of the major package carriers over the past few years. As online purchases have skyrocketed in volume, shipping by the major carriers, including the US Postal Service, has become less reliable. More packages are now going missing, or are stolen from mailboxes and doorsteps. We would prefer not to have to add Route Insurance to orders, but without it there is simply no guarantee that our customers will receive their orders, and Mt. Capra has little ability to guarantee the shipments on our own.

Flat Rate Shipping and Free Shipping

All contiguous US orders $69+ have the ability to get free shipping. (There is not a free shipping option for AK, HI orders. Shipping will be charged at checkout based on size of order and final destination.) Please note, the free shipping option will have to be selected by the customer, as it does not automatically default to free shipping on the checkout page. Free Shipping means that Mt. Capra gets to decide how your order ships based off of final destination and weight. We either ship USPS (First Class, Priority Mail, or USPS Ground Advantage) or UPS Ground, which can take anywhere from 3-14 days.

Orders under $69 in the contiguous US will be charged a flat rate shipping of $9.95 by default. Flat Rate Shipping means that Mt. Capra gets to decide how your order ships based off of final destination and weight. We either ship USPS or UPS.

Please note there is no difference between how the order will ship when it comes to flat rate shipping and free shipping. Mt. Capra will still decide on how to ship the order based off of weight and final destination. The flat rate shipping option does not disappear when the free shipping option is unlocked due to an order of $69+. If you want free shipping, you need to select it on the checkout page. Paying for flat rate shipping when free shipping is available does not mean that your order will ship any faster.

If you need your order shipped a special way, you will need to select and pay for the appropriate shipping at checkout.

Expedited Shipping

We understand that customers at times will need faster shipping options. We do offer UPS 3 Day Select, UPS 2nd Day Air, and UPS Next Day Air for our US customers. These shipping options can get quite expensive depending on the quantity of products ordered. Please note that very few locations allow for Saturday delivery, and we don't offer Saturday delivery. Please also note that UPS doesn't guarantee their 2nd Day Air and 3 Day Select shipping options, so orders placed with either of those shipping options may not arrive within the expected time frames.

NOTE: Next Day Air shipping paid for on a Friday before 12pm PST means the order will arrive on Monday, not Saturday. (Some locations have a Saturday delivery, but most do not and so won't be delivered then). If the order is placed on Friday after 12pm PST, it won't arrive until Tuesday. Next day air purchased after 12 pm on Thursday, likely will not arrive until Monday, as we won't be able to ship it until Friday.

2nd Day Air shipping purchased after 12 pm PST on a Wednesday, will likely not arrive on Friday, but Monday. Please contact us if you have any questions on shipping.

Alaska and Hawaii

Since Hawaii is an island and Alaska is separated from the rest of the US, shipping is much more expensive to these two US states. Unfortunately we are not able to offer flat rate shipping to AK and HI. Generally orders shipping to these states are shipped USPS for fastest and easiest delivery. Shipping rates are shown at checkout.

Shipping Times

USPS Priority Mail typically takes between 3-4 days, though mail sometimes gets delayed in transit. USPS Ground Advantage is one of the ways we ship when free shipping is selected, or the flat rate $9.95 shipping, and can take up to 11-14 days in transit from the day it ships. If you need to ensure faster shipping, we would recommend purchasing Priority Mail at checkout. UPS orders typically take a week to go across the country, and shorter depending on what state you live in. Often times the rate for UPS is more expensive than USPS Priority mail, but please note, that doesn't necessarily mean it is faster.

International Orders

Unfortunately Mt. Capra has had to stop international shipping to all countries, including Puerto Rico and Canada. We are only shipping within the US. We were having a large amount of international orders being sent out that were never making it past customs or taking 1-2 months to arrive to the customer, leading to a lot of frustration. We do not want our customers to go without or have to wait for long shipping times for product that may never arrive to them, so we had to stop international shipping. We encourage our international customers to purchase their Mt. Capra products through iHerb: https://www.iherb.com/c/mt-capra They carry most of our popular products and have very reasonable shipping rates and ship around the world.

My Order Says It Was Delivered, But I Don't Have It

In the last few months we have had several customers contact us saying their order was delivered the previous night at 9 pm or later, but they didn't receive it. Sometimes the carriers will mark a package as delivered prematurely, especially if it says it was delivered at 9 pm or later. If you don't receive it within 2 days after it has been marked as delivered, and you don't see it tucked away somewhere on your porch, you can contact us at orders@mtcapra.com or call 877-682-2772.

Invalid Shipping Address on an Order

We sometimes receive orders with invalid shipping addresses: either our shipping software cannot verify the address or lets us know that an apt./suite # is invalid or missing. In these cases, we reach out to the customer via phone (if provided on the order) and email to let them know their address is coming up as invalid. If your address comes up as invalid, we will message you once and give you 7 days to get back to us on verifying or updating your address. If we do not hear back from you in those 7 days, we will ultimately cancel and refund your order. This is to ensure timely delivery. Please double check your shipping address when entering it at checkout.